All reservations must be made through the Stays.mt platform or authorised booking channels.
A valid form of payment is required to secure a booking.
Guests must provide accurate information when booking, including the number of guests staying.
Special requests (e.g., accessibility, additional services) must be communicated in advance and are subject to availability.
A deposit may be required at the time of booking, with the remaining balance payable before check-in.
Accepted payment methods include credit/debit cards and bank transfers.
Any additional charges, such as cleaning fees or security deposits, will be outlined in the booking confirmation.
Security deposits, where applicable, will be refunded after check-out, provided no damages or policy violations occur.
Flexible Policy: Free cancellation up to 30 days before check-in. A full refund is issued if cancellation occurs within this period.
Moderate Policy: Partial refund if cancellation is made up to 25 days before check-in.
Strict Policy: No refunds for cancellations made within 25 days of check-in.
No-shows are non-refundable.
Refunds will be processed within 7 days of cancellation.
In case of unforeseen circumstances (e.g., natural disasters, government restrictions), alternative solutions may be offered.
Check-in time: 14:00
Check-out time: 09:00
Early check-ins or late check-outs may be accommodated upon request and subject to availability.
Guests must present a valid identification document at check-in.
Failure to check out on time may result in additional charges.
No smoking inside the property. Designated smoking areas may be available.
Pets are not allowed unless explicitly stated in the listing.
Guests must respect noise levels, especially during quiet hours as per local regulations.
The property must be kept in good condition. Any damages must be reported immediately.
Unauthorised guests beyond the agreed occupancy are not permitted.
Illegal activities are strictly prohibited within the premises.
Guests are responsible for their own safety and belongings.
Stays.mt and the property owners are not liable for lost, stolen, or damaged personal items.
Any violations of these policies may result in immediate eviction without refund.
Guests are responsible for ensuring compliance with local laws and regulations.
For any emergencies or urgent issues, guests should contact the provided emergency contact details in their booking confirmation.
For general inquiries or policy-related questions, please contact:
Dhalia Real Estate Services Ltd.
Cobalt House, 1st Floor, Notabile Road, Mriehel BKR 3000, Malta
Email: info @ stays.mt
Phone: 00356 2149 0681