1. Introduction Welcome to Stays.mt, a holiday accommodation service operated by Dhalia Real Estate Services in Malta. We are committed to safeguarding your privacy and ensuring that your personal data is protected in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Maltese Data Protection Act.
2. Data We Collect When you use Stays.mt, we may collect and process the following types of personal data:
Identification Data: Name, surname, contact details (email, phone number), and identification documents (where legally required).
Booking and Transaction Data: Details related to your reservations, payments, and preferences.
Communication Data: Any correspondence you have with us, including inquiries and customer service interactions.
Technical and Usage Data: Information about how you use our website, including IP address, device details, and cookies.
3. How We Use Your Data We process your personal data for the following purposes:
To facilitate bookings and manage rental services.
To communicate with you regarding your reservations and provide customer support.
To process payments and issue invoices.
To improve our services and enhance user experience.
To comply with legal and regulatory obligations.
For marketing purposes, subject to your consent.
4. Legal Basis for Processing We process your personal data based on the following legal grounds:
Contractual Necessity: When processing is required to fulfill a booking or provide requested services.
Legitimate Interests: For service improvement, fraud prevention, and security.
Legal Obligations: Compliance with tax, legal, and regulatory requirements.
Consent: For marketing communications, where required.
5. Data Sharing and Disclosure We may share your data with:
Service Providers: Third-party vendors assisting in payment processing, IT support, and customer service.
Legal and Regulatory Authorities: When required by law or to enforce our terms and conditions.
Property Owners: If necessary to facilitate your stay and manage bookings.
Business Transfers: In case of mergers, acquisitions, or business restructuring.
6. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
7. Your Rights Under GDPR, you have the following rights:
Access your personal data and obtain a copy.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal limitations.
Restrict processing of your data under certain circumstances.
Object to data processing for direct marketing.
Request data portability.
Withdraw consent where applicable.
8. Data Security We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
9. International Data Transfers If data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place to protect your privacy.
10. Cookies and Tracking Technologies Our website uses cookies to enhance user experience. For details on how we use cookies and how you can manage them, please refer to our [Cookie Policy].
11. Updates to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us If you have any questions about this Privacy Policy or how we process your data, please contact us:
Dhalia Real Estate Services Ltd.
Cobalt House, 1st Floor, Notabile Road, Mriehel BKR 3000, Malta
Email: info @ stays.mt
Phone: 00356 2149 0681